FAQs and Troubleshooting
[C202 Family] Firmware update instructions for Zigbee2MQTT
Please note these instructions are for Zigbee2MQTT only. You should not attempt this update unless your batch # and date code aren't in the table below. The most up-to-date firmware has Date Code: 20250201. The most up-to-date SW build ID is 1.40. ...
[C202 Family] Firmware update instructions for ZHA
Please note these instructions are currently for ZHA only. You should not attempt this update unless your batch # and date code aren't in the table below. The most up to date firmwares have Date Codes: 20250201. The most up to date sw build id is ...
[C-ZB-RD1P] Which mode should I choose for my 3-in-1 Zigbee rotary dimmer?
Feature Dimmer Mode (Default) Remote/Smart Bulb Mode Dual Purpose Mode Firmware ID C-ZB-RD1P-DIM C-ZB-RD1P-REM C-ZB-RD1P-DPM Use Case Smart control of traditional (non-smart) lighting circuit containing dimmable lights Use as smart rotary remote for ...
[C-ZB-RD1/C-ZB-RD1P] Can I use my rotary dimmer as a remote to control the brightness of another device? Or in decoupled mode?
The C-ZB-RD1 can't be used as a remote, nor can it be decoupled, but the C-ZB-RD1P can be set in 1 of 3 different modes. These are: Dimmer mode: This is the default, and is for using the RD1P wired to the light you want to control. To return to this ...
[C202/C202N] Retractive Switch Notes
Requirements Retractive switches should be 2 position/way switches (i.e. bottom or top only, no middle, no 2 way/position and off) Retractive switches should also be press to make, not press to break. Some retractive switches have one terminal for ...
[C302-WF] Retractive Switch Notes
Requirements Retractive switches should be 2 position/way switches (i.e. bottom or top only, no middle, no 2 way/position and off) Retractive switches should also be press to make, not press to break. Some retractive switches have one terminal for ...
[C202/C202N] Can I use my rotary dimmer with smart bulbs?
Our rotary dimmers should not be used with smart bulbs. Lighting circuits should only use either smart bulbs or smart dimmers.
[C202/C202N] Can I use my rotary dimmer as a remote to control the brightess of another device? Or in decoupled mode?
The simple answer to these questions is no, the dimmer can't be used as a remote, nor can it be decoupled. The rotary dimmer must always have a light circuit connected to it, so there is no way to control another device separately from the light ...
[C302-WF] Changing the dimming mode
It is possible to change the dimming mode from Trailing Edge to Leading Edge (and vice versa). The default dimming mode is Trailing Edge and is suitable for most modern lighting applications. Should you need to change the dimming mode, please follow ...
[C302-WF] Setting the minimum brightness
Open the Smart Life app and select the device. Turn on the light, and select the settings icon. Ensure that the brightness range settings are unlocked by touching the padlock icon. You can now configure the minimum brightness level for the switch. ...
[C302-WF] Voice control
Voice control with Alexa and Google Assistant To allow control with Alexa you need to enable the “Smart Life” skill in the Alexa app. To allow control with Google Assistant you need to set up the “Smart Life” connection in the Google Home app.
[C202/C202N] Advanced configuration
TouchLink to a Zigbee Remote: Turn on the light, press the knob 3 times with a long press on the third time (3 seconds). The light will blink 3 times and then stay continuously on to show that the device is in TouchLink commissioning mode. This times ...
[C202/C202N] Setting the minimum brightness
Turn on the light, then press the knob 3 times. The light will blink twice showing that the device is in configuration mode. Adjust the minimum brightness to the lowest level you are satisfied with, then press the knob once to save it.
[C202/C202N] Does this work with Apple HomeKit?
Yes – this switch is visible to Apple HomeKit when used with Philips Hue. However, please note that this integration is completely dependent on Philips Hue and Apple and beyond our control. HomeKit access could therefore be revoked in the future.
[C202] Can I remove the faceplate?
Yes you can. The rotary knob can be pulled off giving the access to remove the faceplate. Alternatively – you might be interested in the C202N which is sold without a faceplate. Buy C202N here.
[C202/C202N] Troubleshooting pairing
Please do a factory reset and try again. If possible, please move the your Hue Bridge / Zigbee hub as close as possible to the switch during set up, and try again. (You can always move it back to it’s normal location later). Please check that your ...