FAQs and Troubleshooting
[RD1 Series] Master FAQs Index
Welcome to our RD1 series master FAQs index. Select a section below to find detailed guides, step-by-step instructions, and technical specifications for your Candeo devices. In this index: Product Choice & Compatibility Installation & Physical Setup ...
[RD1 Series] Fault Finding & Diagnostics
Welcome to the Fault Finding & Diagnostics guide. This reference helps isolate physical wiring faults, load instabilities, and Zigbee pairing or driver issues to get your setup running smoothly. 1. First Checks & Common Faults [Click to Expand ▾] ...
[RD1 Series] Energy Monitoring
Welcome to the Energy Monitoring reference guide. This section covers how the built-in power tracking features work, how accurate the data is, and how to view these readings in your smart home system. 1. Sensor Values & Accuracy [Click to Expand ▾] ...
[RD1-Pro] Button Events, Rotary Events & Automations
Welcome to the Button Events, Rotary Events & Automations reference. This guide details how to leverage the decoupled rotary control map, capture click or hold signals, and troubleshoot Zigbee event streams in smart automation systems. 1. Supported ...
[RD1 Series] 2-Way & Companion Dimmer Setup
Welcome to the 2-Way and Companion Dimmer Setup guide. This section explains how to correctly configure multi-way rotary switching using the Candeo RD1C companion dimmer alongside your primary smart dimmer, ensuring stable electronic communication ...
[RD1 Series] LED Bypass & Flickering
Welcome to the LED Bypass and Flickering guide. This section covers how to correctly resolve circuit instability, flickering, or pulsing bulbs by properly deploying a Candeo LED bypass on low-load or no-neutral wiring configurations. 1. Bypass ...
[RD1-Pro] Smart Bulbs, Hue & Remote Mode
Welcome to the Smart Bulbs, Hue and Remote Mode hub. This section explains how to use the RD1-Pro as a decoupled controller, prevent cutting physical power to your smart lighting, and configure stable standby loads in no-neutral smart systems. 1. ...
[RD1 Series] Pairing, Reset & Drivers
Welcome to the Pairing, Reset and Drivers hub. Below you will find the required step-by-step physical knob press sequences for factory resetting, selecting your mode profile, joining a Zigbee network, and troubleshooting ecosystem-specific drivers. ...
[RD1-Pro] Mode Selection: DIM, REM & DPM
Welcome to the Mode Selection: DIM, REM & DPM guide. Below you will find details on configuring the RD1-Pro operational profiles, setting up smart bulb isolation, understanding firmware model strings, and managing Zigbee multi-endpoints. 1. Mode ...
[RD1 Series] Bulbs, Loads & Dimming Performance
Welcome to the Bulbs, Loads & Dimming Performance hub. Below you will find accurate specifications regarding supported bulb types, minimum load requirements, dimming technology toggles, and manual hardware calibration steps. 1. Bulb Compatibility & ...
[RD1 Series] Installation & Physical Setup
Welcome to the Installation and Physical Setup knowledge base. Below you will find answers regarding wiring requirements, back box dimensions, faceplate configurations, and hardware indicators for the Candeo RD1 and RD1-Pro series. 1. Electrical ...
[RD1 Series] Product Choice & Compatibility
Welcome to the Product Choice & Compatibility hub. Please choose a category below. Click to expand the list, then select a question to jump straight to the answer. 1. Comparing Our Dimmer Models [Click to Expand ▾] Learn about the main features of ...
[C202 Family] Firmware update instructions for Zigbee2MQTT
Please note these instructions are for Zigbee2MQTT only. You should not attempt this update unless your batch # and date code aren't in the table below. The most up-to-date firmware has Date Code: 20250201. The most up-to-date SW build ID is 1.40. ...
[C202 Family] Firmware update instructions for ZHA
Please note these instructions are currently for ZHA only. You should not attempt this update unless your batch # and date code aren't in the table below. The most up to date firmwares have Date Codes: 20250201. The most up to date sw build id is ...
[C202/C202N] Retractive Switch Notes
Requirements Retractive switches should be 2 position/way switches (i.e. bottom or top only, no middle, no 2 way/position and off) Retractive switches should also be press to make, not press to break. Some retractive switches have one terminal for ...
[C302-WF] Retractive Switch Notes
Requirements Retractive switches should be 2 position/way switches (i.e. bottom or top only, no middle, no 2 way/position and off) Retractive switches should also be press to make, not press to break. Some retractive switches have one terminal for ...
[C202/C202N] Can I use my rotary dimmer with smart bulbs?
Our rotary dimmers should not be used with smart bulbs. Lighting circuits should only use either smart bulbs or smart dimmers.
[C202/C202N] Can I use my rotary dimmer as a remote to control the brightess of another device? Or in decoupled mode?
The simple answer to these questions is no, the dimmer can't be used as a remote, nor can it be decoupled. The rotary dimmer must always have a light circuit connected to it, so there is no way to control another device separately from the light ...
[C302-WF] Changing the dimming mode
It is possible to change the dimming mode from Trailing Edge to Leading Edge (and vice versa). The default dimming mode is Trailing Edge and is suitable for most modern lighting applications. Should you need to change the dimming mode, please follow ...
[C302-WF] Setting the minimum brightness
Open the Smart Life app and select the device. Turn on the light, and select the settings icon. Ensure that the brightness range settings are unlocked by touching the padlock icon. You can now configure the minimum brightness level for the switch. ...
[C302-WF] Voice control
Voice control with Alexa and Google Assistant To allow control with Alexa you need to enable the “Smart Life” skill in the Alexa app. To allow control with Google Assistant you need to set up the “Smart Life” connection in the Google Home app.
[C202/C202N] Advanced configuration
TouchLink to a Zigbee Remote: Turn on the light, press the knob 3 times with a long press on the third time (3 seconds). The light will blink 3 times and then stay continuously on to show that the device is in TouchLink commissioning mode. This times ...
[C202/C202N] Setting the minimum brightness
Turn on the light, then press the knob 3 times. The light will blink twice showing that the device is in configuration mode. Adjust the minimum brightness to the lowest level you are satisfied with, then press the knob once to save it.
[C202/C202N] Does this work with Apple HomeKit?
Yes – this switch is visible to Apple HomeKit when used with Philips Hue. However, please note that this integration is completely dependent on Philips Hue and Apple and beyond our control. HomeKit access could therefore be revoked in the future.
[C202] Can I remove the faceplate?
Yes you can. The rotary knob can be pulled off giving the access to remove the faceplate. Alternatively – you might be interested in the C202N which is sold without a faceplate. Buy C202N here.
[C202/C202N] Troubleshooting pairing
Please do a factory reset and try again. If possible, please move the your Hue Bridge / Zigbee hub as close as possible to the switch during set up, and try again. (You can always move it back to it’s normal location later). Please check that your ...