[C310] I cannot connect to Smart Life
- Please check and confirm that the bulbs you are using are indeed dimmable. Pairing with Smart Life may be prevented if the dimming plug cannot ascertain the dimming range.
- Please ensure that the lamp is ON.
- Pairing may be prevented if using with a lamp with an existing dimmer, such as a dimmer on the power cord.
Please try the following in order:
- If you are using any Wifi extenders, please temporarily turn them off, and try connecting again with the plug close to your main router.
- Please turn off 5GHz Wifi in your router settings.
Restart your router and wait for wifi to become active again.
Try connecting again.
If connection is successful, please turn 5GHz Wifi back on, and restart your router again. - If connection is still unsuccessful, AND you do have Wifi extenders, please turn on the Wifi extenders and try pairing again with the plug close to an extender.
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