[C310] I cannot connect to Smart Life

[C310] I cannot connect to Smart Life


 
  • Please check and confirm that the bulbs you are using are indeed dimmable. Pairing with Smart Life may be prevented if the dimming plug cannot ascertain the dimming range.
  • Please ensure that the lamp is ON.
  • Pairing may be prevented if using with a lamp with an existing dimmer, such as a dimmer on the power cord. 

Please try the following in order:

  • If you are using any Wi-Fi extenders, please temporarily turn them off, and try connecting again with the plug close to your main router.
  • Please turn off 5GHz Wi-Fi in your router settings.
    Restart your router and wait for Wi-Fi to become active again.
    Try connecting again.
    If connection is successful, please turn 5GHz Wi-Fi back on, and restart your router again.
  • If connection is still unsuccessful, AND you do have Wi-Fi extenders, please turn on the Wi-Fi extenders and try pairing again with the plug close to an extender.

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