FAQs and Troubleshooting
[C210] My lights are flickering at low levels.
Diagnosing this issue can be complicated and often dependent on many variables that are unique to the wiring in your house. However, the most common cause is due to either the total load of the lights being too low, or the wattage of one particular ...
[C310] My lights are flickering at low levels
Diagnosing this issue can be complicated and often dependent on many variables that are unique to the wiring in your house. However, the most common cause is due to either the total load of the lights being too low, or the wattage of one particular ...
[C310] I cannot connect to Smart Life
Please check and confirm that the bulbs you are using are indeed dimmable. Pairing with Smart Life may be prevented if the dimming plug cannot ascertain the dimming range. Please ensure that the lamp is ON. Pairing may be prevented if using with a ...
[C210] I cannot connect to Philips Hue or my other Zigbee hub
Please ensure that you have completed a Factory Reset before attempting to pair. To complete a Factory Reset, please press the button 3 times in quick succession, holding the 3rd press for 2 seconds.