[C210] I cannot connect to Philips Hue or my other Zigbee hub

Please ensure that you have completed a Factory Reset before attempting to pair.
To complete a Factory Reset, please press the button 3 times in quick succession, holding the 3rd press for 2 seconds.
Related Articles
[C210 Zigbee Dimming Plug] Getting Started
Getting Started with your Candeo C210 Download the Instruction Manual here: C210 Instruction Manual Factory Reset the Device Turn on the plug and lamp. Press the button 3 times quickly (holding for at least 2 seconds on the 3rd press). The light will ...
[C203/C204/C-ZB-DM204] Candeo Zigbee Dimming Modules - Getting started
Getting Started with your Candeo Zigbee Dimming Module Download the Instruction Manual here: C203 and C-ZB-DM204 (C204) Instruction Manual Wiring Instructions Please see our wiring article: C203 and C-ZB-DM204 (C204) wiring Installation Instructions ...
[201 Family] Candeo Zigbee Dimming Modules - Getting started
Getting Started with your Candeo Zigbee Dimming Module Download the Instruction Manual here: C201 Instruction Manual C-ZB-DM201-2G Instruction Manual Wiring Instructions Please see our wiring articles: C201 Wiring C-ZB-DM201-2G Wiring Installation ...
[C210 Zigbee Dimming Plug] Firmware 1.25 release notes
C210 released in June 26, with firmware version 1.25. Specific firmware fixes: Fixes device which does not turn on when sent the specific command Move With On/Off Command with Move Mode Up This fixes devices not responding to Hue smart buttons long ...
I am having trouble pairing my Zigbee device
If you are experiencing difficulties pairing a Zigbee device with your Zigbee hub (for example, a Philips Hue Bridge or another compatible coordinator), the steps below cover the most common causes and recommended troubleshooting actions. 1. Restart ...