Product Support | FAQs And Troubleshooting

FAQs and Troubleshooting
[C-WF-SSFS] Security Reporting and Support Policy for the Candeo Wi-Fi Spur
At Candeo, we take the security of our smart home products seriously. If you believe you’ve identified a potential security issue with the Candeo Wi-Fi Spur, we encourage you to report it so we can investigate and resolve it promptly. Reporting a ...
[C-WF-SSFS] I cannot connect to Smart Life
Please try the following in order: If you are using any Wi-Fi extenders, please temporarily turn them off, and try connecting again with the fused spur close to your main router. Please turn off 5GHz Wi-Fi in your router settings. Restart your router ...

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