At Candeo, we take the security of our smart home products seriously. If you believe you’ve identified a potential security issue with the Candeo Wi-Fi Spur, we encourage you to report it so we can investigate and resolve it promptly.

Reporting a Security Issue

If you would like to report a vulnerability or security concern, please use the following link to submit a support ticket:

Report a Security Issue

Acknowledgment Timeframe

Once your report is submitted, we will acknowledge receipt within 7 days.

Ongoing Communication

We will provide you with status updates every 4 weeks while the issue is under investigation or it has a resolution.

Support Lifecycle

The Candeo Wi-Fi Spur is covered by active support and security monitoring until March 2030.

We appreciate your feedback in helping to keep smart homes secure.