FAQs and Troubleshooting
[C202/C202N] How do I install a new Smartthings driver?
Please note the new driver is currently for product codes #10 and above. Do not install it if your product code # is below 10. You can identify the # code on the back of the device. If you have multiple devices, of both compatible and incompatible ...
[C202/C202N] How do I install a new Hubitat driver?
Please note the new driver is currently for batch #10 and above. Do not install it if your product code # is below 10. You can identify the # code on the back of the device. If you have multiple devices, of both compatible and incompatible product ...
[C202/C202N] Will my zigbee rotary dimmer act as a repeater?
All of our mains powered zigbee products will act as repeaters within your zigbee mesh network.
[C202/C202N] Can I use my rotary dimmer with smart bulbs?
Our rotary dimmers should not be used with smart bulbs. Lighting circuits should only use either smart bulbs or smart dimmers.
[C202/C202N] Can I use my rotary dimmer as a remote to control the brightess of another device? Or in decoupled mode?
The simple answer to these questions is no, the dimmer can't be used as a remote, nor can it be decoupled. The rotary dimmer must always have a light circuit connected to it, so there is no way to control another device separately from the light ...
[C202/C202N] Home Assistant - ZHA firmware issue - Batches #7 and #8 2022-23
The most up to date firmwares have Date Codes: 20230828, 20240813 or 20241020. The most up to date sw build id is 1.04 for 20230828, 1.20 for 20240813 and 1.30 for 20241020. We are aware that some of our dimmers in batches #7 and #8 from 2022-23 had ...
[C202/C202N] Does this work with Apple HomeKit?
Yes – this switch is visible to Apple HomeKit when used with Philips Hue. However, please note that this integration is completely dependent on Philips Hue and Apple and beyond our control. HomeKit access could therefore be revoked in the future.
[C202] Can I remove the faceplate?
Yes you can. The rotary knob can be pulled off giving the access to remove the faceplate. Alternatively – you might be interested in the C202N which is sold without a faceplate. Buy C202N here.
[C202/C202N] Troubleshooting pairing
Please do a factory reset and try again. If possible, please move the your Hue Bridge / Zigbee hub as close as possible to the switch during set up, and try again. (You can always move it back to it’s normal location later). Please check that your ...
[C202/C202N] My lights are flickering at low levels
Diagnosing this issue can be complicated and often dependent on many variables that are unique to the wiring in your house. However, the most common cause is due to either the total load of the lights being too low, or the wattage of one particular ...
[C202/C202N] My lights won't turn off properly
Diagnosing this issue can be complicated and often dependent on many variables that are unique to the wiring in your house. However, the most common cause is due to either the total load of the lights being too low, or the wattage of one particular ...