FAQs and Troubleshooting
[C-ZB-RD1/C-ZB-RD1P] How do I install a new Hubitat driver?
Importing the driver. We recommend any RD1 or RD1P devices (depending on the driver being added) added previously are unpaired, and then paired again after a factory reset. On your Hubitat instance go to Drivers code. Click "+ New driver". Click ...
[C-ZB-RD1/C-ZB-RD1P] How do I install a new SmartThings driver?
Importing the driver. We recommend you unpair any C-ZB-RD1/C-ZB-RD1P (whichever device you are installing the driver for) devices already paired first. On your web browser go to: https://bestow-regional.api.smartthings.com/invite/1J2QyNNJAO20 Sign in ...
[C-ZB-RD1P] Which mode should I choose for my 3-in-1 Zigbee rotary dimmer?
Feature Dimmer Mode (Default) Remote/Smart Bulb Mode Dual Purpose Mode Firmware ID C-ZB-RD1P-DIM C-ZB-RD1P-REM C-ZB-RD1P-DPM Use Case Smart control of traditional (non-smart) lighting circuit containing dimmable lights Use as smart rotary remote for ...
[C-ZB-RD1/C-ZB-RD1P] Can I use my rotary dimmer as a remote to control the brightness of another device? Or in decoupled mode?
The C-ZB-RD1 can't be used as a remote, nor can it be decoupled, but the C-ZB-RD1P can be set in 1 of 3 different modes. These are: Dimmer mode: This is the default, and is for using the RD1P wired to the light you want to control. To return to this ...
[C-ZB-RD1/C-ZB-RD1P] Will my Zigbee rotary dimmer act as a repeater?
All of our mains powered Zigbee products will act as repeaters within your Zigbee mesh network. Please note that the C-ZB-RD1C is not a Zigbee product.
[C202/C202N] Retractive Switch Notes
Requirements Retractive switches should be 2 position/way switches (i.e. bottom or top only, no middle, no 2 way/position and off) Retractive switches should also be press to make, not press to break. Some retractive switches have one terminal for ...
[C202/C202N] How do I install a new Smartthings driver?
Please note the new driver is currently for product codes #10 and above. Do not install it if your product code # is below 10. You can identify the # code on the back of the device. If you have multiple devices, of both compatible and incompatible ...
[C202/C202N] How do I install a new Hubitat driver?
Please note the new driver is currently for batch #10 and above. Do not install it if your product code # is below 10. You can identify the # code on the back of the device. If you have multiple devices, of both compatible and incompatible product ...
[C202/C202N] Will my zigbee rotary dimmer act as a repeater?
All of our mains powered Zigbee products will act as repeaters within your Zigbee mesh network.
[C202/C202N] Can I use my rotary dimmer with smart bulbs?
Our rotary dimmers should not be used with smart bulbs. Lighting circuits should only use either smart bulbs or smart dimmers.
[C202/C202N] Can I use my rotary dimmer as a remote to control the brightess of another device? Or in decoupled mode?
The simple answer to these questions is no, the dimmer can't be used as a remote, nor can it be decoupled. The rotary dimmer must always have a light circuit connected to it, so there is no way to control another device separately from the light ...
[C202/C202N] Does this work with Apple HomeKit?
Yes – this switch is visible to Apple HomeKit when used with Philips Hue. However, please note that this integration is completely dependent on Philips Hue and Apple and beyond our control. HomeKit access could therefore be revoked in the future.
[C202] Can I remove the faceplate?
Yes you can. The rotary knob can be pulled off giving the access to remove the faceplate. Alternatively – you might be interested in the C202N which is sold without a faceplate. Buy C202N here.
[C202/C202N] Troubleshooting pairing
Please do a factory reset and try again. If possible, please move the your Hue Bridge / Zigbee hub as close as possible to the switch during set up, and try again. (You can always move it back to it’s normal location later). Please check that your ...
[C202/C202N] My lights are flickering at low levels
Diagnosing this issue can be complicated and often dependent on many variables that are unique to the wiring in your house. However, the most common cause is due to either the total load of the lights being too low, or the wattage of one particular ...
[C202/C202N] My lights won't turn off properly
Diagnosing this issue can be complicated and often dependent on many variables that are unique to the wiring in your house. However, the most common cause is due to either the total load of the lights being too low, or the wattage of one particular ...