FAQs and Troubleshooting
[C201] How do I install a new Smartthings driver?
Please note the new driver is currently for product code #10 and above. Do not install it if your product code # is below 10. You can identify the # code on the back of the device. If you have multiple devices, of both compatible and incompatible ...
[C203/C204] How do I install a new Smartthings driver?
Importing the driver. New functionalities: C203: Adds Power On setting C204: Adds power metering and electrical measurement Adds Power On setting We recommend you unpair any C203/C204 devices already paired first. On your web browser go to: ...
[C201] How do I install a new Hubitat driver?
Please note the new driver is currently for product codes #10 and above. Do not install it if your product code # is below 10. You can identify the # code on the back of the device. If you have multiple devices, of both compatible and incompatible ...
[C201] Will my zigbee dimmer module act as a repeater?
All of our mains powered zigbee products will act as repeaters within your zigbee mesh network.
[C203/C204] Will my zigbee dimmer module act as a repeater?
All of our mains powered zigbee products will act as repeaters within your zigbee mesh network.
[C203/C204] Is my dimming module compatible with Homekit?
The C204 module is compatible with HomeKit, when used with Philips Hue. The C203 module is currently incompatible with HomeKit, and an upgrade is coming soon.
[C201] Is my dimming module compatible with Homekit?
Yes – this module is compatible with HomeKit, when used with Philips Hue.
[C201] My lights are flickering at low levels.
Diagnosing this issue can be complicated and often dependent on many variables that are unique to the wiring in your house. However, the most common cause is due to either the total load of the lights being too low, or the wattage of one particular ...
[C201] My lights won't turn off properly.
Diagnosing this issue can be complicated and often dependent on many variables that are unique to the wiring in your house. However, the most common cause is due to either the total load of the lights being too low, or the wattage of one particular ...
[C203/C204] How do I install a new Hubitat driver?
Importing the driver. New functionalities: C203: Adds Power On setting C204: Adds power metering and electrical measurement Adds Power On setting We recommend any C203/C204 devices previously added are unpaired and then paired again after a factory ...
[C203/C204] Troubleshooting
Please ensure that you have followed all of the instructions precisely. The module will not pair with the hub Please ensure that your hub is in range, typically <30m indoors. Please do a factory reset as outlined above, and try pairing again. Please ...