[C501] Friends of Hue troubleshooting
The first step we recommend in any troubleshooting is a factory reset.
To reset the switch:
- If
possible, remove the switch from the Hue app you originally paired the switch
to. (Do this in the Hue app).
- Take out
the battery for 4 hours, and then replace it. (Or better still, put a new
battery in).
- This will reset the switch so you can pair again to a new system.
If you still have any issues after trying this, please do raise a ticket with us. You can do so here: New ticket
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